Changes To Our Delivery Services

Changes to our delivery services

When we started our Choccy Boxes journey back in the summer of 2020 – yes when everything else was going to pot with Covid! – we looked for value in everything we used in order to produce Chocolate Bouquets with as much chocolate in them as possible for a price that was as good as our bouquets looked and tasted.

That included the delivery service we used, Collect+. In our first year of trading they proved to be not only cheap but also reliable, not only in terms of actually delivering our gifts but also in the number of days it took.

A few months ago, Collect+ was wholly acquired by Yodel and although we have had no problems in getting our gifts delivered eventually, the time taken to deliver packages has increased significantly and there seems to be no rhyme nor reason for the number of days taken.

This has made it impossible for us to correctly predict when to dispatch items that are required for a certain date using our Date Picker.

The end result is that we have decided to move over to Royal Mail for all our shipping requirements. Unfortunately this has resulted in a price increase of over 90% on what we were paying with Collect+. In terms of how much the increase has made to the cost of our bouquets and gift boxes, well it’s typically added £3 to each item.

Now, we’ve done our research. It doesn’t make us significantly more expensive than other companies in the market as we were cheaper to begin with. It more or less puts us on par with much of the pricing out there, meaning that in lots of circumstances we still continue to provide more chocolate per bouquet, albeit for a similar price now rather than a cheaper price.

The more positive aspect of the change to Royal Mail is that our deliveries should now be even quicker. With Collect+ we were typically between 4 to 5 working days. With Yodel we had to amend that to 5 – 7 working days! Now we anticipate most deliveries, using our inclusive Royal Mail Tracked service, will be completed in 3 – 4 working days.

If you have any questions regarding this matter, please feel free to contact us.