The following information forms our terms & conditions of purchasing through Choccy Boxes.
Please remember when ordering, that chocolate products are perishable and will melt in heat. Please see the refunds section below for more information.
Product Dates / Best Before
Unless stated otherwise, all the chocolate & confectionery products included in our bouquets & gift boxes will have a minimum of three months remaining before the Best Before date is reached.
Whilst Choccy Boxes aim to keep the website up to date, there may be occasions when we are unable to obtain a certain product or products.
In these instances we reserve the right to substitute with a similar product which is in keeping with the Bouquet purchased and of a similar value.
Payments must be made through the Choccy Boxes website using our card processing partner, PayPal. You do not need a PayPal account to pay by this method – although you will be given the option to set one up during the payment process.
You are able to use the following cards to pay through PayPal:
- Visa Debit
- Maestro Card
- American Express
- Euro Card
For your security we do not take telephone orders. PayPal uses secure servers and Choccy Boxes have no access to any credit or debit card data.
Please note that PayPal defaults to the address of the cardholder as their ‘Send to’ address. We will deliver to the ‘Delivery Address’ given during the checkout process on our website.
PLEASE NOTE: If you are purchasing for multiple recipients with different delivery addresses you must place individual orders. Please see ‘Shipping’ below for more information.
Local Delivery – from £1.95 per Order
With our local delivery service, Choccy Boxes can hand deliver your gift ‐ and we can deliver on their special day too!
The delivery charge applies per order and includes delivery to a single address only. If you require gifts delivered to different addresses you will need to submit multiple orders.
As our gifts are hand-made to order, we have a two day ‘lead’ time. For example, place your order on a Monday and we will normally be able to deliver on the Wednesday.
We deliver to the following areas:
Local orders are normally delivered Monday to Friday: 5pm – 7pm & Saturday 10am – 12 noon.
Whilst Choccy Boxes aim to deliver on the requested day / date there may be occasions when this is not possible. In these circumstances we will contact you as soon as possible to get instruction on how to proceed.
If we are unable to deliver due to there being no one to accept the order, we will attempt to contact you by phone to get instructions.
If we cannot deliver your gift, we will contact you to find out how you wish to proceed, A second delivery will be possible but will incur an additional delivery charge being paid, as per the table above.
UK Delivery – from £5.95 per Gift
Tracked UK Delivery is available throughout mainland UK. Our standard delivery charge is currently £5.95 per gift (i.e. a single bouquet / gift box). This option allows the courier to leave in a safe place if the are unable to deliver.
If you require your gift to be delivered in person, and not be left in a safe place, you can upgrade to Tracked with Signature at £6.95 per gift.
*Please note that delivery may be attempted at any point between early morning and late evening and this option
We aim to dispatch within 24 – 36 hours of your order. The anticipated delivery time from date of ordering is 4 – 6 days although, due to the Covid pandemic, this may be longer.
We also have a £12.95 per gift premium delivery option through Royal Mail. This aims to deliver within 2 -3 working days and before 1pm – useful if you’re sending to a business or office. These orders will receive priority shipping and be processed faster. Again, due to the Covid pandemic, this may be longer.
Please note that we only ship to one address per order. If you require gifts sent to different addresses you will need to submit multiple orders.
We have enabled shipping for up to 3 gifts in one order to a single delivery address – if you require more than this please contact us.
A tracking number will be issued once your order has been dispatched.
All products are individually assembled. UK deliveries are dispatched in plain cardboard boxes and we try to ensure your gift arrives in perfect condition by using appropriate sized boxes and padding materials where necessary.
To ensure Choccy Boxes minimise our environmental impact, both local delivery & local collection will not include any cardboard packaging.
We aim to dispatch all orders within 36 – 48 hours – faster for premium delivery – however there may be times when we are unable to meet this time-frame. In these circumstances, we will contact you to advise of any delay.
All weights displayed on the website are for shipping cost calculation purposes and do not accurately reflect the weight of any individual gift.
As stated above chocolate products are perishable and will melt when exposed to heat. For local deliveries, we have systems in place to try and keep your gift cool until delivery. Couriers not offer any kind of cost effective service which allows for this and although we can refund for goods that are damaged upon arrival, we cannot refund for products that have melted whilst in transit.
For goods damaged in transit, you’ll need to return your order to us before we can issue a refund. Your order, and all of the individual products contained within it, must be returned in the same condition in which it was received. That is, sealed within it’s cellophane gift wrapping and in it’s original packaging.
The cost of returning the order is the buyers responsibility. We recommend you use a ‘Signed For’ service when returning the package to us.
You must contact us before initiating a return and this must be within 5 days of receiving the order. Refunds will be issued after we have received the item and have found it to be in the same condition it was dispatched in.
Postage refunds will be based upon information received from the delivery partner used. Choccy Boxes cannnot be held liable for any refunds of postage in circumstances that are beyond our control. This can include, but is not limited to, compliance with laws or regulations, acts of God (such as floods, storms, snow, etc.), acts or omissions of the Purchaser, acts or civil or military authority, judicial action, defaults of sub-contractors or suppliers, labour disputes, failure or delays in transportation, embargoes, wars or riots.