The following information forms our terms & conditions when purchasing through the Choccy Boxes website:

When ordering, please remember that chocolate products are perishable and will melt in heat.

Product Information & Best Before Dates

We use a range of products when making our chocolate bouquets. These are made up of ‘regular’ sized products, which often come from multi-packs – but not the smaller ‘snack’ size bars. We also use larger sized bars which typically vary in weight from 90g to 120g and ‘sharing’ bags of a similar weight.

Whilst we use products from multi-packs, we do not use price marked products.

Unless stated otherwise, all the chocolate & confectionery products included in our bouquets & gift boxes will have a minimum of three months remaining before the Best Before date is reached.

Whilst Choccy Boxes aim to keep the website up to date, there may be occasions when we are unable to obtain a certain product or products. In these instances we reserve the right to substitute with a similar product which is in keeping with the Bouquet purchased and is similar in value.

Payments

Payments must be made through the Choccy Boxes website using our card processing partner, Stripe.

For your security we do not take telephone orders. Stripe uses secure servers and Choccy Boxes have no access to any credit or debit card data.

Shipping

When you order, we aim to hand make your gift the next working day ready for shipping the following day. During busier periods this may be longer. Any gifts ordered on Saturday or Sundays will be made on Monday ready to be shipped (or delivered locally) on Tuesday.

Where you require your gift to be delivered for a specific date please add this to the ‘Order Notes’ box on the checkout page. We will use the table below and send one day early (assuming enough notice before shipping date) to allow for any delay that may occur on the couriers part.

You Order:MonTuesWedThurFriSatSun
Standard UK DeliveryFriSatMonTuesWedThurThur
Premium UK Delivery*WedThurFriSat**MonTuesTues
Local DeliveryWedThurFriSatMonTuesTues
*Excludes certain postcode areas – see list below
**Royal Mail do not guarantee a Saturday delivery using this service

Please note these are typical delivery times and not guaranteed. Exceptions apply to both our standard & premium delivery options. Please ensure you take into account the handling and delivery times if you require your gift delivered for a specific date.

Local Delivery

With our local delivery service, Choccy Boxes can hand deliver your gift ‐ and we can deliver on their special day too!

Delivery charges applies per order – to a single address only. If you require gifts delivered to different addresses you will need to submit multiple orders.

We deliver to the following areas:

AreaCost per Order
Wishaw (ML2)£1.95
Motherwell (ML1)
Carluke (ML8)
£2.95
Hamilton (ML3)
Bellshill (ML4)
Shotts (ML7)
Larkhall (ML9)
£3.95
Coatbridge (ML5)
Airdrie (ML6)
Bothwell (G71)
Uddingston (G71)
£4.95

We aim to deliver local orders before 12 noon (Monday – Saturday)

Whilst Choccy Boxes aim to deliver on the requested day / date there may be occasions when this is not possible. In these circumstances we will contact you as soon as possible to get instruction on how to proceed.

If we are unable to deliver due to there being no one to accept the order, we will attempt to contact you by phone to get instructions.

If we cannot deliver your gift, we will contact you to find out how you wish to proceed, A second delivery will be possible but will incur an additional delivery charge being paid, as per the table above.

Tracked UK Delivery (4 – 5 Days)

We offer Tracked UK Delivery throughout the UK (excluding the Channel Islands) as standard using CollectPlus.

The anticipated delivery time from date of ordering is 4 – 5 days although, at busier times and, due to the Covid pandemic, this may be longer.

Deliveries to and from Northern Ireland, the Isle of Wight, Isle of Man and the Far North of Scotland will normally take an additional working day from the times stated above, whilst it may be up to 5 extra working days for deliveries to and from the Scottish Islands.

Please note: Any orders placed on a Saturday or Sunday will not be processed until Monday.

We cannot guarantee a specific delivery date using this service but, using the data we have accumulated, we will do our best to try and ensure your gift is delivered as close to any required date as we possibly can.

Delivery charges are calculated at checkout and vary according to gifts purchased & number of gifts. This option allows the courier to leave in a safe place if the are unable to deliver in person however you can upgrade to Tracked with Signature for an additional £1.00 per order.

*Please be aware that delivery may be attempted at any point between early morning and late evening.

Shipping is enabled for up to 3 chocolate bouquets in one order to a single delivery address – if you require more than this you will have to submit multiple orders. Please note that we only ship to one address per order. If you require gifts sent to different addresses you will need to submit multiple orders.

Premium UK Delivery (2 – 3 Days)

We also offer quicker UK delivery through Royal Mail or Parcelforce. This option aims to deliver within 2 – 3 days of ordering and before 1pm – useful if you’re sending to a business or office.

We are able to predict more accurately when your gift should arrive using Premium Delivery however, at busier times (and due to the Covid pandemic) delivery times may be longer. Please note: Any orders placed on a Sunday will not be processed until Monday.

Shipping is enabled for up to 3 chocolate bouquets in one order to a single delivery address – if you require more than this you will have to submit multiple orders. Please note that we only ship to one address per order. If you require gifts sent to different addresses you will need to submit multiple orders.

Larger corporate orders may be shipped using a tracked courier service such as UPS or DHL. Shipping prices for these orders to be agreed depending on order size and destination.

Excluded Postcodes:
The following postcodes are excluded from our typical delivery times (as stated in the table above) and are not guaranteed to be delivered before 1pm using our Royal Mail / Parcelforce Premium Delivery service:

AB10-16, 21-25, 31-39, 41-45, 51-56, 63
BT21-26, 29-35, 38-48, 49, 51-71, 74-77, 80-82, 92-94
DD8-11
DG10-16
EX16-23, 31-39
FK1-2, 8-21
G63
HS1-9
IM1-9, 99
IV1-28, 30-32, 36, 40-56
KA19, 26-28
KW1-3, 5-17
LD1-8
LL15-49, 51-78
PA20-49, 60-78, 80
PH8-16
PL10-44,49 50
PO30-41
SY7-15
TD1-15
TR1-27
ZE1-3

Additional Info

All products are individually assembled. UK deliveries are dispatched in plain cardboard boxes and we try to ensure your gift arrives in perfect condition by using appropriate sized boxes and padding materials.

To ensure Choccy Boxes minimise our environmental impact, local delivery will not include any cardboard packaging.

Refund Policy

As stated above chocolate products are perishable and will melt when exposed to heat. For local deliveries, we have systems in place to try and keep your gift cool until delivery. Couriers not offer any kind of cost effective service which allows for this and although we can refund for goods that are damaged upon arrival, we cannot refund for products that have melted whilst in transit.

For goods damaged in transit, you’ll need to return your order to us before we can issue a refund. Your order, and all of the individual products contained within it, must be returned in the same condition in which it was received. That is, sealed within it’s cellophane gift wrapping and in it’s original packaging.

The cost of returning the order is the buyers responsibility. We recommend you use a ‘Signed For’ service when returning the package to us.

You must contact us before initiating a return and this must be within 5 days of receiving the order. Refunds will be issued after we have received the item and have found it to be in the same condition it was dispatched in.

Postage refunds will be based upon information received from the delivery partner used. Choccy Boxes cannnot be held liable for any refunds of postage in circumstances that are beyond our control. This can include, but is not limited to, compliance with laws or regulations, acts of God (such as floods, storms, snow, etc.), acts or omissions of the Purchaser, acts or civil or military authority, judicial action, defaults of sub-contractors or suppliers, labour disputes, failure or delays in transportation, embargoes, wars or riots.

Corporate Gifts

As a small, family business, Choccy Boxes make no guarantee that we can offer our Corporate Gift service at all times.

All gifts purchased for corporate gift giving will be supplied on the basis agreed and must be paid in advance of any products being shipped.

As our gifts are hand-made and personalised a deposit of 50% is payable upfront. The remaining 50% is payable prior to the shipment being dispatched.

If there is more than one shipment, the remaining amount can be split over the number of shipments – with each amount being required to be paid prior to each shipment. For example:

If you place an order for 60 chocolate bouquets and we agree to ship in orders of 20 over a 3 week period, a 50% will be payable upfront.

  • 16% will be payable prior to the dispatch of the first shipment of 20 bouquets,
  • 17% will be payable prior to the dispatch of the second shipment of 20 bouquets
  • The final 16% will be payable prior to the third and final shipment of 20 bouquets.

Whilst we will always try to meet deadlines, if it becomes apparent that we will be unable to meet an agreed shipment time we will contact you as soon as possible to discuss how to proceed.

This may include agreeing a new time-frame or cancelling the remaining portion of your order. Please note that no refunds will be available for any monies paid for goods that have already been dispatched.

Any discount applied, based on the table on our Corporate Chocolate Bouquet Gifts page, is applied solely against the purchase price of the chocolate bouquets and NOT the shipping.

Shipping costs will be calculated for each order individually and will therefor vary. We offer a tracked delivery service as standard.

By purchasing through this website you agree to all the applicable terms and conditions stated above.